1. General provisions
1.1. These General Terms and Conditions („Terms and Conditions”) the Dream Skin Healthcare and Commercial Limited Liability Company („Service provider”, „For sale” or „Dream Skin”) operated by, https://dreamskinclinic.hu/ online shop available on the website („Online shop”) and to contracts of sale concluded via the Online Shop.
1.2. The online shop primarily stocks cosmetics, skincare and sun protection products from the ZO® SKIN HEALTH and Colorescience® brands („Product”) are available for purchase.
1.3. The operator of the Webshop and the seller of the Products sold in the Webshop is Dream Skin Kft. The Webshop’s domain name, and any reference to „ZO® SKIN HEALTH”, or „Colorescience®” do not alter the fact that, on the basis of an order placed via the Webshop, the contract of sale is concluded between the Buyer and Dream Skin Kft.
1.4. Dream Skin shall arrange for the delivery of the Products to the Customer either itself or through a courier service it engages. The use of a courier service does not affect Dream Skin’s contractual obligations towards the Buyer.
1.5. The contract formed by placing an order via the online shop is governed by the General Terms and Conditions in force at the time the order is placed.
1.6. The language of the contract is Hungarian. The contract is concluded electronically and does not constitute a written contract. The Service Provider shall retain the order details for the period required by the relevant legislation.
1.7. Dream Skin is entitled to amend these General Terms and Conditions. Any such amendments shall not affect contracts that have already been concluded; the provisions in force at the time the order was placed shall apply to those contracts.
2. The Service Provider’s details
Company name: Dream Skin Healthcare and Commercial Limited Liability Company
Abbreviated company name: Dream Skin Kft.
Registered office: 1007 Budapest, Margaret Island, Ensana Thermal Margaret Island Health Spa Hotel
Company registration number: 01-09-353145
Tax registration number: 27307575-2-41
Court responsible for maintaining the Companies Register: Companies Registry of the Budapest Regional Court
Email: info@dreamskin.hu
Telephone: +36 20 355 90 77
Online shop customer service email: info@dreamskin.hu
Return address: 1007 Budapest, Margaret Island, Ensana Thermal Margaret Island Health Spa Hotel, Wellness Reception
3. Concepts
3.1. Buyer: a natural person, legal person or other organisation placing an order via the online shop.
3.2. Consumer: a natural person acting outside the scope of their profession, self-employment or business activities.
3.3. Service Provider / Seller / Dream Skin: Dream Skin Kft., which operates the online shop, sells the Products to the Customer and ensures that the order is fulfilled.
3.4. Courier service: the third-party service provider engaged by Dream Skin to deliver the Products.
3.5. The specific provisions of these General Terms and Conditions relating to consumers shall apply exclusively to consumers.
3.6. Contract: the contract for the sale and purchase of Products concluded between Dream Skin and the Customer via the Online Shop.
4. The Products
4.1. In the Online Shop, the essential characteristics, ingredients, packaging, price and – where relevant – key information on the use of the Products are set out on the Product information sheet.
4.2. The images featured in the Online Shop are primarily intended to illustrate the Products. The design of the Product’s packaging may differ from that shown in the image due to changes made by the manufacturer, provided that this does not affect the essential characteristics of the Product.
4.3. The Products must be used in accordance with the instructions set out on the packaging, on the label and in the manufacturer’s information leaflet.
4.4. The general product information provided on the Online Shop is not a substitute for an individual medical diagnosis or treatment recommendation. If you have any health-related questions regarding the use of a Product, you are advised to seek the opinion of an appropriate healthcare professional.
4.5. In the event of a known allergy, sensitivity or other contraindication, the Customer must check the Product’s ingredients and instructions for use before use.
4.6. Where legislation requires the unit price (e.g. the price per 100 ml or 100 g) to be displayed for a particular Product, the Webshop shall display the unit price alongside the gross selling price, in accordance with Joint Decree No. 4/2009 (30 January) of the NFGM and SZMM on the detailed rules for the display of the selling price and unit price of products and the fees for services.
4.7. Where customer reviews or opinions regarding the Products are displayed in the Online Shop, Dream Skin shall take reasonable and proportionate steps to verify that they actually originate from consumers who have purchased or used the Product. Dream Skin will not publish, nor will it authorise anyone else to publish, any false customer reviews or recommendations, nor will it display reviews or community content in a misleading manner.
5. Registration and user account
5.1. Purchases in the online shop – provided that the online shop allows this technically – can be made without registration.
5.2. When creating a user account, the Customer must provide true and accurate details and keep them up to date as required.
5.3. The Customer is responsible for keeping the login details for their account confidential.
6. The ordering process and the conclusion of the Contract
6.1. The Customer adds the selected Product to their basket, then enters the details required to complete the order and selects one of the available delivery and payment methods.
6.2. Before finalising the order, the Customer may check and amend the details they have provided, the contents of the basket, the quantity of Products, the delivery method and the total amount payable.
6.3. The button used to finalise the order clearly indicates that clicking it will result in an obligation to pay.
6.4. The submission of an order by the Customer constitutes an offer to purchase the Products contained in the shopping basket.
6.5. Dream Skin shall confirm receipt of the order electronically and without undue delay. An automatic technical confirmation does not in itself constitute acceptance of the order, unless the text of the confirmation expressly states that the order has been accepted.
6.6. The Contract is concluded when Dream Skin confirms acceptance of the order by email.
6.7. If the Buyer does not receive an electronic message confirming receipt of the order within 48 hours of the order being submitted, the Buyer is no longer bound by the offer.
6.8. In the event of a stock shortage or any other circumstances preventing fulfilment, Dream Skin shall notify the Customer of this without delay. If the order cannot be accepted, the amount paid in advance shall be refunded.
6.9. In the event of an obviously incorrect price, a system error or any other obvious data entry error, Dream Skin is entitled to correct the error and inform the Customer of the correct terms and conditions. Dream Skin is under no obligation to sell a Product at a manifestly incorrect price.
7. Prices and payment
7.1. The prices shown in the Online Shop are in Hungarian forints and – unless otherwise expressly stated – include value added tax.
7.2. Before finalising the order, the Customer shall be informed of the total purchase price of the Products, the delivery charge and any other costs payable.
7.3. The payment methods available in the Webshop are displayed by the Webshop before the order is finalised.
7.4. Where credit card payment is available in the Online Shop, the payment transaction is processed by the payment service provider engaged by Dream Skin. Dream Skin does not have access to the credit card details.
7.5. The party entitled to the purchase price of the Products and the issuer of the invoice in respect of the sale to the Buyer is the Dream Skin Ltd.
7.6. Dream Skin shall issue an invoice for the purchase in accordance with the applicable legislation and shall make it available to the Customer in electronic form or – where applicable – on paper.
7.7. If Dream Skin announces a price reduction (promotion) for a Product, the Webshop shall display the previous price alongside the promotional price, in accordance with Joint Decree No. 4/2009. (30 January) NFGM–SZMM on the detailed rules for the display of the selling price and unit price of products. The previous price refers to the lowest selling price actually applied prior to the announcement of the price reduction – as a general rule, over a period of at least 30 days; in the case of products that have been on sale for less than 30 days, over a period of at least 15 days. The rules governing price reductions do not affect or restrict the Consumer’s statutory rights of withdrawal, warranty of quality and guarantee.
8. Delivery and performance
8.1. Dream Skin shall ensure that orders placed via the Online Shop are fulfilled and that the Products are delivered to the Customer.
8.2. Dream Skin may use a courier service or other logistics provider for delivery. The use of a courier service does not affect Dream Skin’s contractual liability towards the Customer.
8.3. The Webshop clearly displays the delivery methods available, the applicable delivery charges and the conditions for any free delivery before the order is finalised.
8.4. Information on the expected delivery time is provided in the online shop and in the order confirmation.
8.5. In the case of a sale to a Consumer, the risk of loss of or damage to the Product passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the courier service, takes possession of the Product.
8.6. In the event of visible damage caused during transit, the Buyer is requested to record this in a report with the delivery driver, where possible. Failure to do so does not affect the Consumer’s statutory warranty rights.
9. The Consumer’s right of withdrawal
9.1. Withdrawal period
The Consumer may withdraw from a distance contract within You may cancel within 14 days without giving a reason.
Where several Products are collected at different times, the time limit shall commence from the date of collection of the last Product.
The Consumer may exercise their right of withdrawal during the period between the conclusion of the Contract and the receipt of the Product.
9.2. How to withdraw
The Consumer’s right of withdrawal:
by using the model declaration set out in Annex 1 to these General Terms and Conditions;
by means of another statement clearly expressing their intention to withdraw; or
using the online cancellation function available on the webshop
can practise it.
The notice of withdrawal must be sent to Dream Skin:
Dream Skin Ltd.
Email: info@dreamskin.hu
Postal address: 1007 Budapest, Margaret Island, Ensana Thermal Margaret Island Health Spa Hotel
The online shop is clearly visible and easily accessible during the withdrawal period „withdrawal from the contract” provides an online function.
Upon receipt of the online notice of withdrawal, Dream Skin shall confirm this on a durable medium without undue delay, stating the content of the notice of withdrawal and the date and time it was sent.
9.3. Returning the Product
In the event of withdrawal, the Consumer is obliged to return the Product to Dream Skin without undue delay, but no later than 14 days from the date on which the withdrawal was notified.
Return address: 1007 Budapest, Margaret Island, Ensana Thermal Margaret Island Health Spa Hotel, Wellness Reception
The direct cost of returning the goods shall be borne by the Consumer, unless Dream Skin stipulates otherwise.
9.4. Refunds
In the event of a valid withdrawal, Dream Skin shall refund the amount paid by the Consumer within 14 days of being notified of the withdrawal, including the cost of the least expensive standard delivery method offered by Dream Skin.
If the Consumer has chosen a more expensive method of delivery, Dream Skin is not obliged to refund the resulting additional cost.
Dream Skin will use the same payment method for the refund as was used for the original payment, unless the Consumer expressly agrees to a different method of refund and this does not result in any additional costs.
Dream Skin may withhold the refund until it has received the Product back or until the Consumer has provided credible evidence of its return, whichever occurs first.
9.5. Depreciation
The Consumer shall be liable only for any depreciation resulting from use exceeding that necessary to ascertain the nature, characteristics and functioning of the Product.
9.6. Exceptions relating to health and hygiene
The Consumer The Consumer may not exercise their right of withdrawal in respect of a Product in sealed packaging which, for health or hygiene reasons, cannot be returned once the sealed packaging has been opened following delivery, if the Consumer has broken the seal or opened the hygienic seal.
This exception applies in particular to those cosmetic and skincare products which, by their very nature, cannot be resold once the hygiene or safety seal provided by the manufacturer has been broken, without endangering the health or hygiene of other customers.
The mere fact that the Product is a cosmetic product does not automatically exclude it from the right of withdrawal. Provided that the Consumer has not opened the Product’s original, sealed, hygienic packaging, the right of withdrawal may be exercised – unless otherwise provided for by law.
Where possible, Dream Skin indicates separately in the online shop those products where opening the packaging results in the loss of the right of withdrawal.
This clause does not affect the Consumer’s warranty rights in the event of defective performance.
10. Warranty for defects in goods
10.1. In the event of defective performance, the Buyer may assert a claim under the warranty of quality against Dream Skin in accordance with the Civil Code and, in the case of a consumer contract, Government Decree No. 373/2021 (30 June).
10.2. In the case of a consumer, a claim under the warranty for defects shall become time-barred two years after performance.
10.3. The Consumer may request a repair or replacement in accordance with the conditions laid down in the relevant legislation.
10.4. Where the conditions set out in the relevant legislation are met, the Consumer may request a proportionate reduction in the consideration or terminate the Contract.
10.5. In the event of a defect discovered within one year of performance – except in cases incompatible with the nature of the goods or the nature of the defect – it shall be presumed that the defect already existed at the time of performance.
11. Product Warranty
11.1. In the event of a defect in a movable item, the Consumer may, at their discretion, make a claim under the warranty for defects against Dream Skin, or a claim under the product warranty against the manufacturer of the Product or the person deemed to be the manufacturer under the relevant legislation.
11.2. As part of a claim under the product warranty, the Consumer may request that the defective Product be repaired or replaced.
11.3. A claim under the product warranty may be made within two years of the Product being placed on the market by the manufacturer.
12. Warranty
12.1. Cosmetic Products sold in the Online Shop are, as a general rule, not covered by the statutory guarantee applicable to durable consumer goods.
12.2. Where the manufacturer or Dream Skin voluntarily provides a warranty for a Product, details of the terms and conditions of that warranty are set out in the Product information sheet or in a separate warranty statement.
12.3. Any voluntary warranty shall not affect the Consumer’s statutory warranty rights.
13. Complaints Handling
13.1. The Customer may submit any complaints relating to the operation of the Online Shop, the placing of an order, the sale or delivery of the Products, or Dream Skin’s performance using the contact details below:
Dream Skin Ltd.
Email: info@dreamskin.hu
Telephone: +36 20 355 90 77
Postal address: 1007 Budapest, Margaret Island, Ensana Thermal Margaret Island Health Spa Hotel, Wellness Reception
13.2. Dream Skin will investigate any verbal complaint – where possible – immediately and rectify the matter as necessary.
13.3. If it is not possible to investigate the complaint immediately, or if the Consumer does not agree with the way the complaint is being handled, Dream Skin shall draw up a report containing the information specified by law.
13.4. Dream Skin shall, upon receipt of the written complaint, within 30 days respond in writing, in a substantive and substantiated manner. It shall give reasons for its decision to reject the complaint.
13.5. Dream Skin shall retain the complaint and the response to it for the period specified in the relevant legislation.
14. Enforcement of consumer rights
14.1. If the Consumer’s complaint is not resolved, they are entitled to refer the matter to a conciliation body with a view to resolving the consumer dispute out of court.
14.2. As a general rule, the conciliation body with jurisdiction based on the Consumer’s place of residence or abode is authorised to conduct the proceedings.
The conciliation body for the area where Dream Skin has its registered office:
Budapest Conciliation Board
Address: 99 Krisztina krt., 1016 Budapest.
Postal address: 1253 Budapest, PO Box 10.
Email: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu
14.3. Dream Skin shall fulfil its obligation to cooperate in conciliation proceedings in accordance with the relevant legislation.
14.4. In the event of a breach of consumer protection provisions, the Consumer may also lodge a complaint with the competent consumer protection authority. From 1 January 2025, the National Trade and Consumer Protection Authority (NKFH) will be primarily responsible for carrying out consumer protection duties in Hungary (registered office and contact details: nkfh.gov.hu).
14.5. The above does not affect the Consumer’s right to bring a claim before a court.
15. Data processing
15.1. With regard to personal data processed in connection with the operation of the online shop and the processing and fulfilment of orders, the Dream Skin Kft. acts as the data controller, as set out in the relevant privacy notice.
15.2. The detailed rules governing data processing are set out in the version currently in force, available on the Webshop Privacy Notice contains.
15.3. In order to fulfil the order, personal data may be transferred, to the extent necessary, in particular to the payment service provider, the courier service, the webshop’s technical service provider, and the invoicing and accounting service providers, in accordance with the provisions of the Data Protection Notice.
16. Intellectual property
16.1. Any elements of the Webshop’s content that are protected by copyright or other intellectual property rights may only be used with the permission of the relevant rights holder.
16.2. The ZO® SKIN HEALTH, by Colorescience® and any other trade marks and signs belonging to third parties are the property of their respective owners.
16.3. The use of brand names, images and other manufacturer-provided materials featured in the Online Shop does not confer any intellectual property rights in respect of them upon the Customer.
17. Liability and the operation of the online shop
17.1. Dream Skin shall do everything in its power to ensure the continuous and secure operation of the online shop; however, it does not guarantee that it will be available without interruption.
17.2. Dream Skin’s liability shall not be affected or limited by any provision which cannot be excluded or limited by law.
17.3. Dream Skin shall not be liable for any delay or failure to perform arising from circumstances beyond its control and which cannot reasonably be avoided in the given situation, provided that this does not affect the Consumer’s statutory rights.
18. Final provisions
18.1. Matters not covered by these General Terms and Conditions, in particular:
Act V of 2013 on the Civil Code;
Act CVIII of 2001 on certain aspects of electronic commerce services;
Act CLV of 1997 on consumer protection;
Government Decree No. 45/2014 (26 February) on the detailed rules governing contracts between consumers and businesses; and
Government Decree No. 373/2021 (30 June) on the detailed rules governing contracts for the sale of goods between consumers and businesses; and
Joint Decree No. 4/2009 (30 January) of the NFGM and the SZMM on the detailed rules for the indication of the selling price and unit price of products and the fees for services
the provisions in force at any given time shall apply.
18.2. Should any provision of these General Terms and Conditions be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
18.3. In the case of a contract concluded with a consumer, no provision of these General Terms and Conditions shall be interpreted as limiting the rights to which the consumer is entitled under the law.
Appendix 1
Sample withdrawal notice
(Please complete and return this form only if you wish to withdraw from the contract.)
To:
Dream Skin Ltd.
Postal address: 1007 Budapest, Margaret Island, Ensana Thermal Margaret Island Health Spa Hotel
Email: info@dreamskin.hu
I, the undersigned, hereby declare that I am exercising my right of withdrawal in respect of the contract for the sale of the following product(s):
Product(s) ordered:
[●]
Order number:
[●]
Date of contract conclusion / order placement:
[●]
Date of collection of the product:
[●]
Consumer’s name:
[●]
Consumer’s address:
[●]
Date: [●]
Consumer’s signature:
(only in the case of a declaration made in writing)
